Repair Frequently Asked Questions

What kind of equipment do we repair?
  • Alvarion
  • DragonWave
  • Mimosa
  • Redline
  • BridgeWave
  • Ubiquiti
  • Radwin
  • Cambium Networks
  • Motorola Canopy
  • Ceragon
  • Much More!
Do you charge for unrepaired equipment, or equipment that does not need repair?

The customer is only charged for what is repaired. This is a flat fee per repaired unit. There is no charge for unrepaired equipment.

What is SWG’s turn around time?

There is a 10 business day turnaround time from the day the equipment arrives for repair.

What is your standard repair warranty?

All repairs are warranted for 6 months. Surge and lightning damage are not covered under RMA warranty. Not all equipment is repairable. If a unit is deemed unrepairable it will be sent back along with the repaired equipment.

How do I send SWG a batch of equipment for repair?

Please click the link below to start a repair ticket in the SWG ticket portal. It is fast, and easy to use! Once a ticket is submitted you will receive all of the information for the repair process and shipping via email.

Go to SWG Repair Portal

Download our FAQ brochure En Español

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